Many consumers who have experienced the above, and paid with their debit or credit card, have made a claim via the chargeback scheme, or made a section 75 claim.
I look forward to receiving your response within the next 14 days. You can see the statement on the CMA website. You therefore have a duty to offer me the same solution to the problem as I have already asked the Agent to provide, namely a cash refund in the sum of £.įinally, I draw your attention to the statement released by the Competition and Markets Authority (CMA), which clearly expresses the view that holiday providers have a legal obligation to provide consumers with cash refunds. However, neither the Package Travel Regulations, nor the contract between us, gives the Agent the legal right to withhold my refund on this basis.Ģ.4 As you supplied the credit for this purchase, I hold you jointly and severally liable for the breach of contract with the Supplier under section 75 of the Consumer Credit Act 1974.
Teletext holidays number full#
Must be made to the traveller without undue delay and in any event not later than 14 days after the package travel contract is terminated.Ģ.2 In breach of contract (the implied terms under ss 13 and 14 of the Package Travel Regulations), the Agent has failed to provide me with a full refund within 14 days.Ģ.3 The Agent has stated that it will provide me with a full refund if and when the suppliers of the Holiday (namely the hotel and airline) provide it with a refund. (ii)a termination under regulation 13(3), (a)reimbursement required under paragraph (2), or (2) Following a termination under regulation 12(2), the organiser must reimburse any payments made by or on behalf of the traveller, having deducted any termination fee. (1) The provisions of this regulation are implied as a term in every package travel contract. (b)is not liable for additional compensation.ġ4.
(a)may terminate the package travel contract and provide the traveller with a full refund of any payments made for the package (b)the organiser is prevented from performing the contract because of unavoidable and extraordinary circumstances and notifies the traveller of the termination of the contract without undue delay before the start of the package. (iii)in the case of trips lasting less than 2 days, 48 hours before the start of the package or (ii)in the case of trips lasting between 2 and 6 days, 7 days before the start of the package (i)in the case of trips lasting more than 6 days, 20 days before the start of the package (a)the number of persons enrolled for the package is smaller than the minimum number stated in the contract and the organiser notifies the traveller of the termination of the contract within the period fixed in the contract but not later than. Termination of the package travel contract by the organiserġ3. OR [My claim has been acknowledged but no payment date has been forthcoming.Ģ.1 In accordance with the Package Travel Regulations, the following terms were implied into the contract between myself and the Agent: Following this, I asked the Agent for a full cash refund. Note: These are generic templates and need to be tailored to your own personal circumstances.Ĭredit card no: (“My Credit Card”) Consumer Credit Act 1974 (as amended)ġ.1 On I booked a holiday, via Truly Travel Limited (t/a Teletext Holidays) ( “the Agent”), to commence on ( “the Holiday”).ġ.2 The Holiday was a ‘package holiday’ and was therefore covered by the Package Travel and Linked Travel Arrangements Regulations 2018.ġ.3 The cost of the Holiday was £ and I paid for this using My Credit Card.ġ.4 The Holiday has been cancelled due to the Covid-19 pandemic. I promised to supply templates for: i) Section 75 claims ii) Chargeback claims and iii) Small Claims Court. During the Teletext refunds saga live stream, which can be viewed here:
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